MANAGED SERVICES SOLUTIONS

Unlike traditional AV services, our MTR Pro Advanced service transitions the management and support of your Teams room estate from your IT team to AVI Systems. This is a managed services offering that uses your MTR Premium portal, to provide: 

• Proactive monitoring and alerting
• Incident management
• Tier 3 Dispatch Services
• Configuration management
• Reporting and Enhanced insights

With Magenium, our Microsoft Consultancy, we deliver certified managed services for your MTRs.

Our extensive network provides local expertise whenever you need it.  

With more than 100 locations in 50 countries — staffed with trained and certified technicians and engineers — we offer a wide array of services to keep your organization running smoothly.   

Backed by our highly skilled PRO Support team and global support centers in Minneapolis to London and Singapore, we keep your systems running so your teams can focus on their priorities.

We produced an industry first — AVI Insight. Our proprietary, cloud-based software monitors systems that include equipment from any manufacturer, including Crestron, Poly, Biamp and others. 

With AVI Insight, we monitor and report on uptime, outages, and utilization to help you stay ahead of tech failures and inform your decisions about collaboration ecosystems.

Your team benefits from AVI Insight: 

• Identify and resolve issues proactively
• See a comprehensive view of all ecosystems
• Generate insightful report automatically

Nearly every organization today shares a common challenge. They must do more with less.

To succeed in such an environment, flexibility is key — especially in your staffing strategy. We offer a broad array of on-site staffing options, including Tier 1, 2, and 3 troubleshooting for your audiovisual, unified communications, and digital media technology.

Our highly skilled technicians provide on-site support for:

• Asset management
• Preventative maintenance
• Meeting and event support
• End-user training

When IT staff becomes stretched thin, a more comprehensive managed services plan is in order. As advocates, we provide specific skills to round out your service operations and support your internal teams with 8/5 or 24/7 options.

Our skilled advocates help your team with: 

• Problem management 
• Software release management 
• Service delivery management 
• Usage and adoption training

Our meetings services ensure that your staff stays focused on important projects while putting collaboration and communication first. We support your board meetings, company-wide broadcasts, and morning huddles from scheduling to call launch to in-meeting support. This way users can focus on the meeting content and not the technology. 

We train your employees when new meeting technology is installed so they make the best use of this investment. After installation, our skilled technicians and engineers remain available to support you and make sure everything runs smoothly.